Baru-baru ini viral di laman media sosial apabila ramai yang berkongsikan satu mesin bernama Thermomix, merupakan mesin mewah bernilai RM7, 188 yang mampu menyediakan makanan dengan cepat dan pantas.

Anda hanya perlu memilih dari 57,000 resepi yang telah disediakan dan hanya perlu masukkan bahan-bahannya, tekan butang dan SIAP!

Semudah itu sahaja.

Namun, ada perkara yang mengejutkan pernah berlaku disebabkan oleh Thermomix ini.

Pada Januari 2016, seorang wanita di Perth itu mengalami luka terbakar tahap dua di dada, lengan dan perutnya selepas Thermomix TM31  tiba-tiba meletup, terbuka dengan sendiri ketika dia sedang menyediakan makan malam.

Thermomix TM31

Wanita ini dikenali sebagai Danika Jones, mengatakan ketika dia sedang memasak sos pasta menggunakan Thermomix model TM31 itu, penutupnya tiba-tiba terbuka dan memercikkan cecair panas ke seluruh bahagian atas badannya.

Berkenaan Denda $4.6 Juta

Thermomix didenda sebanyak $4.6 juta pada 2018 kerana didapati tidak bertindak segera dalam menyebarluaskan penyelenggaraan dan langkah langkah keselamatan diperlukan oleh Thermomix model TM31 yang telah berusia 14 tahun pada 2016 sejak pertama kali dilancarkan pada 2004.(lama giler tahan)

Antara langkah langkah keselamatan yang ditekankan oleh pihak Thermomix kepada pengguna Thermomix TM31 adalah:

1. Ruber Seal model ini perlu diselenggara setiap 2 tahun.
2. Ruber seal tidak ditutup/dipakai semasa memasak.
3. Tidak boleh memasak melebihi had – masukkan banyak banyak sampai tak muat.
4. Tunggu sehingga berbunyi beep beep yang menandakan masakan telah siap baru boleh buka, jika belum berbunyi jangan buka lagi.

Produk Thermomix TM31 ini tidak ditarik balik di Australia kerana produk ini masih berfungsi dan didapati kes yang berlaku sebelum ini kerana kecuaian tidak menukar rubber seal seperti yang dicadangkan oleh syarikat dan kemungkinan pengguna memasak melebihi had kuantiti yang dibenarkan.

Untuk model  terkini iaitu Thermomix TM5 dan Thermomix TM6, pihak syarikat telah menambah ciri ciri keselamatan yang baru iaitu:

1. Jika barang masakan melebihi had yang dibenarkan, mesin akan mengeluarkan signal melebihi had
2. Rubber Seal tidak boleh dikeluarkan dan lekat terus supaya lebih selamat
3. Thermomix akan lock/kunci selagi unit itu panas

Dengan keselamatan yang telah dipertingkatkan, model terbaru seperti Thermomix TM5, dan Thermomix TM6 masih belum ada sebarang laporan berkenaan alat ini meletup dan sebagainya di seluruh dunia.

SAFETY QUESTIONS/SOALAN KESELAMATAN

1. I heard there are safety issues with Thermomix. Is the product safe?

Thermomix® has over 7million users and is widely used worldwide by millions of customers and top tier Michelin restaurant chefs daily. Thermomix® is 100% safe when used in accordance to its instruction manual.

Thermomix® TM5 has been designed with many built-in safety features including:
• An electronic motor protection which prevents the motor from overloading, and includes an automatic cut out.
• The mixing bowl lid is secured by an automatic lid locking mechanism. The appliance will not function if the lid is not properly locked.
• The Thermomix® spatula’s safety shield prevents it from making contact with the blades when the spatula is inserted through the hole in the mixing bowl lid.
• A beeping tone will sound at the end of the set cooking time to alert you that cooking is done. If a timed function has included heating, at the end of cooking, the speed will drop to a slow stir speed for eight seconds unless stopped earlier.
• Warnings are visible on the colour touch-screen display.
• Selecting the transportation mode locks the mixing bowl into place, allowing for safe transport when travelling.
• A four-digit safety code can be set up, to prevent children or unauthorised users from turning the Thermomix ® on.

2. I heard that there are many burn cases in Australia and Thermomix® Australia does not take responsibility for these. Please explain

We are unable to comment on behalf of Thermomix® Australia. We understand those were related to product mis-use as well as the use of third party accessories. Not using official Thermomix accessories may compromise cooking safety.
Thermomix® has over 7million users and is widely used worldwide by millions of customers and top tier Michelin restaurant chefs daily. Thermomix® is 100% safe when used in accordance to its instruction manual.

Thermomix® TM5 has been designed with many built-in safety features including:
• An electronic motor protection which prevents the motor from overloading, and includes an automatic cut out.
• The mixing bowl lid is secured by an automatic lid locking mechanism. The appliance will not function if the lid is not properly locked.
• The Thermomix® spatula’s safety shield prevents it from making contact with the blades when the spatula is inserted through the hole in the mixing bowl lid.
• A beeping tone will sound at the end of the set cooking time to alert you that cooking is done. If a timed function has included heating, at the end of cooking, the speed will drop to a slow stir speed for eight seconds unless stopped earlier.
• Warnings are visible on the colour touch-screen display.
• Selecting the transportation mode locks the mixing bowl into place, allowing for safe transport when travelling.
• A four-digit safety code can be set up, to prevent children or unauthorised users from turning the Thermomix ® on.

3. Why are there so many burnt mixing bowl photos on the internet.

Like any kitchen cooking utensil, burns will be inevitable if the Thermomix® is used to cook without sufficient liquid (i.e. dry heating). If unsure, please cook at a lower temperature first (eg. 98deg) and only use higher temperature (ie.
Varoma) to reduce the sauce at the end of cooking for a few minutes each time until the desired consistency.

Please ensure that you are using recipes from original Thermomix® Certified cookbooks. If unclear, please seek support
from your Thermomix® Advisor. The Varoma temperature setting is used for steam cooking and reducing water
based liquids. Please refer to the instruction manual, page 22 to 26 and page 33 for more information on how to use the Varoma and Varoma temperature
setting.

4. Why does everything I cooked get repeatedly burnt?

Like any kitchen cookware, burns will be inevitable if the Thermomix® is used to cook without sufficient liquid (i.e. extended dry heating). The Thermomix® Mixing Bowl is made of high quality stainless steel. However, like many top end kitchenware, a severe burn or repeated burns on stainless steel can result in hot spots which burns on the same spots whenever overheated.

If you are concerned burns may have weakened your Mixing Bowl, please make a service appointment at 6634-2016 to have your Mixing Bowl checked by our Technician. If you are unsure about cooking temperature and time, cook at a lower temperature first (eg. 98deg) and only use higher temperature (ie. Varoma) to reduce the sauce at the end of cooking for a few minutes each time until the desired consistency.

Please ensure that you are using recipes from original Thermomix® Certified cookbooks. If unclear, please seek support from your Thermomix® Advisor.

Sebagai pengguna, harus mengamalkan langkah-langkah  keselamatan bagi mengelakkan kejadian yang tidak diingini

Keselamatan peralatan elektrik semestinya terletak pada pembekal yang menjual barang yang  berkualiti tinggi dan tiada kerosakan atau faulty serta kecacatan atau defect. 

Namun sebagai pengguna, kita juga harus mengamalkan langkah-langkah  keselamatan atau best practice apabila menggunakan barang elektrik bagi mengelakkan kejadian yang tidak diingini.

Sebagai contoh, barang elektrik yang tidak digunakan perlulah ditutup suisnya dan dicabut supaya tiada arus elektrik yang mengalir bagi mengelakkan pembaziran dan hal yang tidak diingini.

Jika anda ingin mengetahui lebih lanjut berkenaan Thermomix, boleh berhubung dengan : Modern Kitchen.